Publications Publications

undefined

EFQM FRAMEWORK FOR SUSTAINABILITY

HOW DOES SUSTAINABILITY MAP ACROSS THE EFQM EXCELLENCE MODEL?

This document describes the success criteria for Sustainability and maps them to the EFQM Excellence Model, thus ensuring a comprehensive and balanced approach to planning and implementing Sustainability.  Many new examples of what we’d expect to observe in an “excellent organisation” have been added.  These are designed to help understand what’s possible and inspire your own sustainability program.

To order please contact us at publications@businessboxuae.com


undefinedBENCHMARKING GUIDELINES

WHERE DOES BENCHMARKING FIT IN THE EFQM MODEL?

The concept of benchmarking is embedded in the Concepts and Criteria of the EFQM Excellence Model but is most visible in the RADAR. It’s quite possible that if your organisation is going to do something completely new, benchmarking could be included in part of the planning and development of an approach you’re developing to support this activity. However, it’s generally more common that we’re trying to improve an existing approach. If we look at the RADAR attributes in more detail, it’s easier to see where benchmarking comes into play.

To order please contact us at publications@businessboxuae.com


 

EFQM FRAMEWORK FOR MARINE EXCELLENCE

EFQM ASSESSMENT TOOLS

Whilst there are numerous mandatory management tools and techniques commonly used in shipping, the EFQM Excellence Model provides a holistic view of the ship management company and it can be used to determine how these different methods fit together and complement each other. The Model can be used in conjunction with any number of marine management tools and control systems already used by the ship management company  based on the needs and function of the ship management company, as an overarching framework for developing sustainable excellence in a competitive industry.

To order please contact us at publications@businessboxuae.com
 
 

EFQM EXCELLENCE MODEL

EFQM MODEL 2013

Regardless of sector, size, structure or maturity, organisations need to establish an appropriate management framework to be successful. The EFQM Excellence Model is a practical, non-prescriptive framework that enables organisations to assess where they are on the path to excellence; provide a common vocabulary and way of thinking about the organisation; integrate existing and planned initiatives; provide abasic structure for the organisation's management system.
Your guide to the EFQM Excellence Model 2013, providing detailed information on the Fundamental Concepts, the Model Criteria, the RADAR Logic and how these 3 elements interact with each other.

To order please contact us at publications@businessboxuae.com
 
 

ASSESSING FOR EXCELLENCE

EFQM ASSESSMENT TOOLS

This brochure explains the process and provides practical examples of different techniques for undertaking Self-Assessment using the EFQM Excellence Model. It positions Self-Assessment as an important tool for organisations when determining their future strategic direction. It illustrates the way in which the output should be linked to improvement action and an organisation's business planning process.

Your route map through the various self-assessment techniques available and their rationales, helping understand the various outputs to be expected from the particular technique undertaken.

To order please contact us at publications@businessboxuae.com
 



FUNDAMENTAL CONCEPTS OF EXCELLENCE

EFQM MODEL 2013

Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.
Your access to the Fundamental Concepts of Excellence in detail. We believe that their incorporation into the ways of working of any organisation will help it to improve its overall performance.  Each of the Concepts is important in its own right but maximum benefit is achieved when an organisation can integrate them all into its culture.

To order please contact us at publications@businessboxuae.com


CUSTOMER PERCEPTION

EFQM BENCHMARK REPORT

Every organisation, whether from the public or private sector, has "customers"; the people that they provide products and services to. What they call their "customers" varies, and certainly the products and services they deliver is diverse. Excellent organisations consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.

To order please contact us at publications@businessboxuae.com
 




PEOPLE PERCEPTION

EFQM BENCHMARK REPORT

Over recent years, we have increasingly seen organisations differentiating themselves based on service, rather than product attributes.  To succeed in this strategy, the importance of having the right people, with the right skills, tools and motivation is key.  Excellent organisations value their people and create a culture of empowerment for the achievement of both organisational and personal goals.

To order please contact us at publications@businessboxuae.com




RADARISE YOUR BUSINESS FOR SUCCESS

EFQM DEPLOYMENT TOOLS

Sustainable excellence is a question of life or death for your organisation. You know that and every leader knows that, but... How to drive performance? How to find your dens in the Babylon of the management and leadership approaches theories and gurus' recommendations? What does your organisation need to pay attention to in order to be successful? How to deploy integrated performance management? ...
Your key to the RADAR Loop for improving your practices and the results of your organisation. It will perform all that you want it to perform if you believe in it. The more you'll believe in it, the more it will work.

To order please contact us at publications@businessboxuae.com
 



DETERMINING EXCELLENCE

EFQM ASSESSMENT TOOLS

When you start a road trip, before starting your engine and deciding the route to be taken, you first need to know your current position.  When you consider starting a journey towards Excellence, it is exactly the same: before selecting and implementing improvement actions, you first need to have a structured picture of your organisation in order to comprehend your current level of Excellence.
Your quick way to determine your organisation's position against a framework of Excellence. This Questionnaire consists of 44 equally weighted and balanced statements driven from the EFQM Excellence Model.

To order please contact us at publications@businessboxuae.com

 



undefinedASSESSOR SCOREBOOK

EFQM ASSESSMENT TOOLS

This printed version of the scorebook supports you, as an assessor, to conduct an internal assessment, for instance.  It is assumed that users of this scorebook are familiar with the EFQM Excellence Model 2013, and particularly the section on the RADAR logic.

To order please contact us at publications@businessboxuae.com
 



UNDERSTANDING AN ORGANISATION'S STAKEHOLDERS

EFQM DEPLOYMENT TOOLS

As stakeholders have either influence or interest in the performance of the organisation, it is key that any organisation has clearly identified the different stakeholder groups, understands their level of influence and takes their opinions, priorities and concerns into account when developing and reviewing strategy and supporting policies.
Your access to approaches used to identify the key stakeholders of your organisation. Depending on the size, scope and core activities of your organisation, you should select the method, which you think best meets your needs.

To order please contact us at publications@businessboxuae.com




DMAIC IMPROVEMENT METHODOLOGY

EFQM DEPLOYMENT TOOLS

DMAIC is a structured approach for problem solving. It is often used in Six Sigma or Lean approaches to define the stages of a project. It provides a framework for understanding the root causes of a problem and then developing appropriate solutions to eliminate them.
Your simple way to start use DMAIC principles to structure improvement projects in your organisation. There is a clear alignment between the DMAIC approach and the RADAR, although the RADAR is an ongoing cycle which looks at continually improving and refining approaches over time.

To order please contact us at publications@businessboxuae.com
 



EFQM MANAGEMENT DOCUMENT

EFQM ASSESSMENT TOOLS

The EFQM Management Document provides a simple format for describing how the strategic objectives of an organisation are being implemented. It uses the framework of the EFQM Excellence Model to describe the key approaches adopted, how they are being deployed and the results achieved.
An efficient way of describing your organisation's activities and achievements. The EFQM Management Document provides a simple, holistic overview of the key activities undertaken by the organisation, where the key approaches are implemented and who is responsible for ensuring they deliver the expected results.

To order please contact us at publications@businessboxuae.com
 



PERCEPTION SURVEYS

EFQM DEPLOYMENT TOOLS

The field of Market Research is constantly evolving, with new theories and analytical techniques being developed, in addition to existing ones being refined based on new learning. Taking a holistic view to collecting and collating the perception data from the different stakeholder groups is crucial to gaining a clear understanding of their needs and expectations.
Your access to practical insights into developing stakeholder perception surveys. The majority of the approaches described in this guide are relevant to each of stakeholder groups : customer, people and society.

To order please contact us at publications@businessboxuae.com
 



EXCELLENCE ONE TOOLBOOK

EFQM DEPLOYMENT TOOLS

It is a practical set of tools that you can use with the teams you lead. It encompasses the templates, checklists and help-cards you need to make a difference, which provide a comprehensive coverage of techniques that can be applied across the EFQM Excellence Model.
Your supports to day to day activities by providing necessary guidance to make things happen. Learn the tools, apply them, reflect on what you have learnt - little by little, you will grow your individual abilities, you will become skilful at facilitating teams, selecting the right tools and even inventing the ones you need.

To order please contact us at publications@businessboxuae.com
 



ENTERPRISE 2.0

EFQM ASSESSMENT TOOLS

The EFQM Framework for Enterprise 2.0 has been developed to provide organisations with a holistic and universal approach towards excellence in managing their Enterprise 2.0 strategy. This document describes the success criteria for Enterprise 2.0 and maps them to the EFQM Excellence Model.
Bring the power of collaboration to your organisation.  Enterprise 2.0 is the use of "Web 2.0" technologies within an organisation to streamline business processes while enhancing collaboration - connecting people through the use of social media tools.

To order please contact us at publications@businessboxuae.com
 
 


CORPORATE DATA QUALITY MANAGEMENT

EFQM ASSESSMENT TOOLS

This document describes the Framework for Corporate Data Quality Management (CDQM). It is based on the EFQM Excellence Model and supports organizations in the assessment and analysis of remedies for missed opportunities and unexploited potentials of CDQM.
Your opportunity to coordinate CDQM activities. EFQM and the Institute for Information Management of the University of St. Gallen (IWIHSG) have a strategic alliance to promote Corporate Data Quality Management (CDQM) to European organizations and their partners.

To order please contact us at publications@businessboxuae.com



Excellence in Action